Privacy Policy

Data Protection and Privacy Policy 

Any personal data provided by you through any means (verbal, written, in electronic form, or by your use of my website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from us. 

What information do we collect and store? 

The information that you give us when you initially make contact via the website is the principal data that we keep. This information is needed so that we can make contact with you using telephone, email and zoom.
 

It is not our usual practice to record any information about the content of our counselling sessions, but from time to time it is possible that we may make notes. These are not held electronically, will be anonymized and are confidential. 

What do we use your information for? 

To provide clients with the professional counselling service requested. 

To notify you about changes to your appointments and any other changes. 

To seek feedback from you on your experience of counselling. 

To improve our service to ensure that it is provided in the most effective manner. 

To administer the arrangement of appointments. 

When would we share your information? 

Serious harm – In accordance with the law and recognized professional standards, we have a duty to share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person. 

Compliance with law – we may share your information where we are required to by law or by the regulations and other rules to which we are subject. 

How do we keep your information safe? 

All information you provide to us is stored as securely as possible.  All electronic records are stored on a secure server, all access to which requires password-protected authentication, or by reputable service providers using secure internet ‘cloud’ technology.
 

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to me via email, including forms completed on my website; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access. 

Your identifiable personal information is kept separately from any session notes and other descriptive material which is paper based. Client notes and other documentation are destroyed 7 years after the end of counselling.  

Your rights 

You have the right to ask us to provide a copy of the information held in records.  
You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please contact us. 

You may withdraw your consent for us to hold and process your data at any time.   

Changes to this policy 

We may edit this policy from time to time. If we make any substantial changes, you will be notified. 

Privacy Policy Rules

All therapists who use Therapy Glasgow will follow this privacy policy.